- Can I cancel or change my order?
When will my order be shipped?
- Orders are shipped within 1 business day.
How can I track my order?
- Go to here and use your order number to track your package. Allow 2-3 business days for the delivery status to show.
What payment methods does Cupshe accept?
We accept the following payment methods:
● American Express
● Diners Club
● Paypal Credit
Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.
How can I apply a promo code or use a Gift Card?
- Manually enter the promo/gift card code at checkout and click “Apply.”
- Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.
What currency is your price based on?
- Prices on au.Cupshe are listed in AUD. We also support USD and EUR on our United States and European sites
- You can select the country using the “Location” menu on the top left corner of the site.
What should I do when I get "Your card was declined. " message during checkout?
- The transaction was declined by your card issuer for some unknown reason. Please contact them for further help regarding this issue.
Can you deliver to a PO Box?
- We DO NOT deliver to APO/FPO or PO Boxes.
How much does shipping cost?
- Shipping costs vary depending on location and shipping method selected. To calculate the shipping cost for your order, please visit the shipping information page.
Are the customs duties included in the shipping cost?
- Customs duties are charged according to the local customs policy. In general, Cupshe covers customs duties for most orders.
Sunchasers Club related
What is the Sunchasers Club and how can I join?
- Sunchasers Club is Cupshe's loyalty program where you get rewarded every time you shop! New customers can create an account to join for free. For more information on our Sunchasers membership, click here.
How do I access to my Sunchasers Account?
- Just simply login your account and you will get detailed information about your Sunchasers membership.
How can I get more Sunchasers points?
- Once you sign up for the Sunchasers Club, you can earn points by shopping and extra perks such as birthday points and referral points. For more information on our Sunchasers membership, click here.
How do I calculate earned points for spending?
- For every dollar you spend, you get 5 points. Please keep in mind that discounted amounts and shipping fees do not count towards earning points. To view your points progress, you can log into your Sunchasers account to see the Activity History.
When will I receive the points and when will my account be upgraded?
- Every time you make a purchase, the points you earn will be added within 26 days after your payment is received. Your points can be viewed in Activities History under your account. When the amount spent hits the requirement, your membership will be upgraded accordingly.
What can I redeem with Sunchasers points?
- You can redeem Sunchasers Club points for coupons. Each tier has unique benefits - the higher up the tier, the better the perks! For more information on our Sunchasers membership, click here.
Do Sunchasers points expire, and will my Sunchasers tier downgrade?
- Sunchasers points will expire after 12 months of your last order date. Your tier status will be reviewed based on your spend in the last 12 months.
How do I maintain my Sunchasers Club status tier?
- Once you reach a Sunchasers Club tier, you will be able to enjoy the full benefits for 12 months unless your spend increases and you move up a tier and enjoy even more rewards and benefits. However if your membership status doesn't change for 12 months, your status will be determined by the last 12 months spend.
How do I redeem a coupon with points and when will the coupon expire?
- Login your account, then scroll down to the "Rewards" section. You can view what benefits you have in your current membership tier. You can redeem a coupon based on the points you've collected. Note that our coupons do not expire. Please note that only SEA and SUN tier levels can redeem AUD $15 valued coupon. Each coupon can only be used once.
How do I get birthday points?
- You can login your account, then click "add birthday" to update the information. Points will be issued to you within 1 day. If your birthday happens on the same day of your submission, please reach out to us via live chat and we will provide to add the points manually for you.
How do I earn points when referring a friend?
- Log into your Sunchasers Club account and click "Refer a Friend". You will find a custom link that you can share to your friends. Send the link to your friends, a window will pop up with a AUD $10 valued coupon code when they click in. The coupon can only be applied to their first order. If the total payment amount placed of the order is more than AUD $60 and no refund is made within 26 days, then you'll receive up to 1500 points. Referral points vary based on your membership tier.
If I sign up after placing an order, will I still get points for it?
- If you create an account within 30 days of placing your order, you'll be able to receive your points.
How do I check my Sunchasers points balance?
- Once you are logged into your account, you will see your tier status and points balance at the top.
How can I check my Sunchasers points activity?
- Once you are logged into your account, you can click Check History to view your points activity.
What do the different point statuses mean?
- Approved: Your points have been successfully added to your account.
Pending: Your points are pending review and waiting to be added to your account.
Void: Your points have been refunded.
Declined: Your points have been declined because the associated order has been canceled or refunded.
- Approved: Your points have been successfully added to your account.
- Why have my points been deducted?
Are orders made with coupons eligible for returns?
- Orders purchased with a coupon are still eligible for return or exchange within 30 days upon delivery.
- Can I get request a refund for my points after I've redeemed them for coupons or shipping vouchers?
If I have two accounts, can I transfer points from one account to the other?
- We are unable to transfer rewards between accounts. Ideally, you'd earn all your rewards on one account so you can reach your rewards faster. Our Customer Care team can check which account has the most rewards on it for you. Contact us via live chat or reach our Customer Care team here. Please note, customers are restricted to one Sunchasers Club membership per person.
Can I deactivate or cancel my account?
- If you opt out of The Sunchasers Club, we won’t be able to keep you up to date on your exclusive offers, events and most importantly, your rewards! We'd love to keep you with us, but if you have made your mind, Please contact us via live chat or reach our Customer Care team here. Please note, if you deactivate your Sunchasers Club account, you won’t be able to access to your previous account information. However, you can re-join anytime by contacting our Customer Care team.
Will my Sunchasers points or Sunchaser tier downgrade after I opt out or cancel my account?
- If you cancel your Sunchasers Club membership, you won’t be able to access to your previous account information nor will you be able to use your points. You can re-join anytime by contacting our Customer Care team; however, please note that points expiration dates do not pause when your account is deactivated.