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Due to increased order volume, you may experience brief delays in customer care responses. Most responses are handled within 24 hours of receipt. We apologize for any inconvenience and appreciate your understanding.

FAQs

  • Payment related

  • What payment methods does Cupshe accept?
    • We accept the following payment methods:

      ●  Visa

      ●  Mastercard

      ●  American Express

      ●  Discover

      ●  JCB

      ●  Diners Club

      ●  Maestro

      ●  Afterpay

      ●  Paypal

      ●  Paypal Credit

      Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.

  • How can I apply a promo code or use a Gift Card?
    • Manually enter the promo/gift card code at checkout and click “Apply.”
    • Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.
  • What currency is your price based on?
    • Prices on au.Cupshe are listed in AUD. We also support USD and EUR on our United States and European sites
    • You can select the country using the “Location” menu on the top left corner of the site.
  • What should I do when I get "Your card was declined. " message during checkout?
    • The transaction was declined by your card issuer for some unknown reason. Please contact them for further help regarding this issue.
  • Shipping related

  • Can you deliver to a PO Box?
    • We DO NOT deliver to APO/FPO or PO Boxes.
  • How much does shipping cost?
    • For Australia & New Zealand

      *Shipping cost is based on order value.

      Shipping Methods Delivery Time Cost (Over AUD $25) Cost (Under AUD $25)
      Expedited Shipping 7-9 Business Days Free AUD $5
      Shipping Methods Delivery Time Cost (Over AUD $150) Cost (AUD $60-AUD $150) Cost (Under AUD $60)
      Express Shipping 4-6 Business Days Free AUD $8 AUD $11
      • For Australia & New Zealand

        *Shipping cost is based on order value.

        • Expedited Shipping (7-9 Business Days)

        Order Value Cost
        AUD $0-AUD $25 AUD $5
        Over AUD $25 FREE

        • Express Shipping (4-6 Business Days)

        Order Value Cost
        Under AUD $60 AUD $11
        AUD $60-AUD $150 AUD $8
        Over AUD $150 FREE
    • Shipping costs vary depending on location and shipping method selected. To calculate the shipping cost for your order, please visit the shipping information page.
  • Are the customs duties included in the shipping cost?
    • Customs duties are charged according to the local customs policy. In general, Cupshe covers customs duties for most orders.

Live chat

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Dear customer, after your message is sent, we will get back to you within 24 hours. If you have not received a response in that time, please check your spam mailbox or contact us again. 

Tips:

1. Order information including order number, product names or SKU codes of related items is required for return or exchange.

2. An order confirmation email with order number was sent after you completed the purchase. Please check your spam mailbox if you don't see it.

3. SKU codes can be found in order confirmation email, on shipping bags and each product page.

4. Products need to be returned to the address customer service provided instead of the one on shipping slip.


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