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We will get back to you within 24Hrs. If you wanna initiate a return, please clicking "Start A Return".
Due to increased order volume, you may experience brief delays in customer care responses. Most responses are handled within 24 hours of receipt. We apologize for any inconvenience and appreciate your understanding.

FAQs

  • Payment related

  • What payment methods does Cupshe accept?
    • We accept the following payment methods:

      ●  Visa

      ●  Mastercard

      ●  American Express

      ●  Discover

      ●  JCB

      ●  Diners Club

      ●  Maestro

      ●  Afterpay

      ●  Paypal

      ●  Paypal Credit

      Customers may incur a 2%-3% international transaction fee. Some debit cards might not be accepted at checkout. Please contact your credit card issuer for further support. We apologize for any inconvenience.

  • How can I apply a promo code or use a Gift Card?
    • Manually enter the promo/gift card code at checkout and click “Apply.”
    • Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.
  • What currency is your price based on?
    • Prices on au.Cupshe are listed in AUD. We also support USD and EUR on our United States and European sites
    • You can select the country using the “Location” menu on the top left corner of the site.
  • What should I do when I get "Your card was declined. " message during checkout?
    • The transaction was declined by your card issuer for some unknown reason. Please contact them for further help regarding this issue.

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For business and cooperation, please contact us on +1 (604) 260-6620