Shipping information

Please allow 1 business day to process in addition to the shipping times listed below for your selected shipping method.

  • For Australia & New Zealand
  • For United States
  • For Canada
  • For United Kingdom
  • *Shipping cost is based on order value.

    Shipping Method Delivery Time Cost (Over AUD $25) Cost (Under AUD $25)
    Expedited Shipping 7-9 Business Days FREE AUD $5
  • Shipping Method Delivery Time Cost ( Over AUD $40 ) Cost ( Under AUD $40 )
    Expedited Shipping 5-7 Business Days FREE AUD $3
    Shipping Method Delivery Time Cost ( Over AUD $150 ) Cost ( AUD $90 - AUD $150 ) Cost ( Under AUD $90 )
    Express Shipping 3-5 Business Days FREE AUD $14 AUD $18

    Service area exclude:Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the Virgin Islands.

    Due to an increased order volume and severe weather, you may experience slight delays in some areas of the US. We appreciate your patience!

  • Shipping Method Delivery Time Cost ( Over AUD $40 ) Cost ( Under AUD $40 )
    Expedited Shipping 8-10 Business Days FREE AUD $3
    Shipping Method Delivery Time Cost ( Over AUD $150 ) Cost ( AUD $90 - AUD $150 ) Cost ( Under AUD $90 )
    Express Shipping 4-6 Business Days FREE AUD $14 AUD $18

    Due to an increased order volume, expedited shipping to Canada may be delayed by 1-2 business days.

  • Shipping Methods Delivery Time Cost (based on order value)
    Expedited Shipping 7-9 Business Days FREE for orders over AUD $25, otherwise AUD $5

For Australia & New Zealand

*Shipping cost is based on order value.

• Expedited Shipping (7-9 Business Days)

Order Value Cost
Over AUD $25 FREE
Under AUD $25 AUD $5

For United States

• Expedited Shipping (5-7 Business Days)

Order Value Cost
Over AUD $60 FREE
Under AUD $60 AUD $5

• Express Shipping (3-5 Business Days)

Order Value Cost
Over AUD $150 FREE
AUD $90-AUD $150 AUD $14
Under AUD $90 AUD $18

Service area exclude:Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the Virgin Islands.
Due to an increased order volume and severe weather, you may experience slight delays in some areas of the US. We appreciate your patience!

For Canada

• Expedited Shipping (8-10 Business Days)

Order Value Cost
Over AUD $60 FREE
Under AUD $60 AUD $3

• Express Shipping (4-6 Business Days)

Order Value Cost
Over AUD $150 FREE
AUD $90-AUD $150 AUD $14
Under AUD $90 AUD $18

Due to an increased order volume, expedited shipping to Canada may be delayed by 1-2 business days.

For United Kingdom

• Expedited Shipping (7-9 Business Days)

Order Value Cost
Over AUD $25 FREE
Under AUD $25 AUD $5

*Shipping cost is based on order value.

WHERE IS MY ORDER?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status. Click here.

Reminders

  • Please note that we are unable to deliver to PO Boxes or APO/FPO addresses. Please make sure to enter a physical address to avoid any issues with your shipment.
  • Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care team for further assistance.
  • If you are ordering from Canada, please remember to include a space in your zip code. For example: K1A 0B1
  • If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
  • If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
    Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
    If you need further assistance, please contact our Customer Care team - we're more than happy to help!
  • When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
    If you don't receive your package on time, please feel free to contact our Customer Care team. As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends.