Contact Us
1Please select your question type, it will help us resolve your issue!
Promotion & Payment
Product & Size
Account & Points
Order & Delivery
Return & Exchange
Promotion & Payment
2 Contact Method
Live Chat
24/7 Instant Support
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Submit a Ticket
We will get back to you within 24 hrs
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Order Tracker
Enter your order number to check its status
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Start a Return
Please enter your order number and email address to start a return.
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Hotline Appointment
We will call you back on the time you choose
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Tips:
1. To make sure you keep getting our emails, please add customercare@cupshe.com to your address book and whitelist us.
2. Please include your order number and product names or SKU codes for items that you want to return. This is required for returns and exchanges.
3. To find your order number, please reference your confirmation email that was sent to you after you completed your purchase. Please check your spam folder if you don't see it.
4. SKU codes can be found in your order confirmation email or on the barcode sticker attached to the poly bags.
5. Products need to be returned to the address that CUSTOMER SERVICE has provided. Please DO NOT use the address on the shipping slip.
6. If you used a self-ship return label, please send us the receipt or tracking number for expedited refund processing.