Contact Us
1Please select your question type, it will help us resolve your issue!
Promotion & Payment
Product & Size
Account & Points
Order & Delivery
Return & Exchange
Promotion & Payment
2 Contact Method
Live Chat
24/7 Instant Support
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Submit a Ticket
We will get back to you within 24 hrs
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Order Tracker
Enter your order number to check its status
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Start a Return
Please enter your order number and email address to start a return.
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Hotline Appointment
We will call you back on the time you choose
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Tips:
1. 1. Add customercare@cupshe.com to your contacts to avoid missing our emails.
2. Include your order number and SKU when requesting a return or exchange.
3. Find your order info in your confirmation email or on the package's barcode. (Check spam if needed)
4. Return items only to the address provided by Customer Service, not the one on the shipping slip.
5. Reuse original packaging or any suitable bag to keep returns simple and eco-friendly.
6. If you use your own return label, send us the receipt or tracking number for faster refunds.